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How can we help?

Here you'll find a few of our most popular questions, indexed by the categories below.

Q: How Do I Change Or Cancel My Order?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: My Shipment Was Damaged, What Can I Do?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: Gear Was Missing From My Order, What Can I Do?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: Where Is My Package?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: Can I Mark An Order As A Gift?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: How Do I Start A Return?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: How Can I Exchange A Product?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: How Long Does It Take For A Return To Process?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order. 

Q: How long does delivery take?

A: Greater Beirut orders confirmed and ready may be delivered within one working day. Orders outside Greater Beirut are usually delivered within 2-3 business days. Delivery times may vary depending on Seller preparation time, delivery area, logistics partner availability, traffic, weather, security conditions, peak demand, or other delays. Delivery times are estimates and are not guaranteed.

Q: Can You Add Discounts To Outlet Items?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at support@omnithemes.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.