Frequently Asked Questions

1. ABOUT WEEBE 

What is Weebe? 

Weebe is a multi-vendor online marketplace operated by Elevate Digital SAL. It connects buyers with independent third-party sellers and acts as a platform intermediary. 

Who am I buying from? 

You are buying directly from independent sellers, who are responsible for their products, delivery, and after-sales service. 

How does Weebe work? 

Sellers list products, buyers place orders, sellers fulfill them, and delivery partners handle shipping. Weebe facilitates the process. 

Is Weebe a physical store or retailer? 

No. Weebe is an online marketplace and does not operate physical stores or sell products directly. 

Does Weebe guarantee products? 

No. Product quality, accuracy, and availability are the seller’s responsibility. 

2. ORDERS & SHOPPING 

How do I place an order? 

Add items to your cart, proceed to checkout, and confirm your order. Your order is confirmed once the seller accepts it and payment is authorized (if applicable). 

Can I order from multiple sellers? 

Yes. Items may be shipped separately and delivered at different times. 

Can I cancel my order? 

Before acceptance → Usually yes 
After acceptance → Subject to seller approval and platform policies 
Orders may also be cancelled for fraud, compliance, or operational reasons. 

Why did my order status change? 

Order status updates as items are confirmed, prepared, shipped, or delivered. 

What happens if an item is unavailable or incorrect? 

If an item cannot be fulfilled or there is an issue (wrong, damaged, or missing), it will be cancelled, refunded, or handled according to the Return & Exchange Policy. 

What if I receive an empty package or missing items? 

Contact support immediately. We will investigate based on delivery records. 

What if I placed duplicate orders by mistake? 

Contact support as soon as possible. Resolution depends on the order status. 

How do I track my order? 

You can track your order through the My Orders section in your account. 

How do I manage delivery addresses? 

You can add or update addresses through Account Settings → Addresses. 

3. PAYMENTS 

What payment methods are available? 

Payment options may include Cash on Delivery (COD), credit/debit cards, and other methods shown at checkout. Availability may vary. 

Can my payment method be restricted? 

Yes. Certain payment methods may be limited based on risk, order history, or operational factors. 

What happens if I repeatedly refuse COD deliveries? 

Repeated refusals may result in COD being disabled or account restrictions. 

Do promotions or discount codes have conditions? 

Yes. Promotions may have expiry dates, usage limits, minimum order values, and other conditions. 

Will I receive an invoice or receipt? 

Invoices or receipts are issued by the seller. 

What happens in case of payment disputes or chargebacks? 

WEEBE may review the case and take appropriate action, including reversing credits, withholding refunds, or restricting accounts. 

4. SHIPPING & DELIVERY 

How does delivery work? 

Delivery is handled by sellers or their delivery partners. Delivery times are estimates and may vary. 

Do you deliver everywhere in Lebanon? 

We aim for nationwide coverage, but some areas may have delivery limitations. 

How much does delivery cost? 

Delivery fees are shown at checkout and depend on the seller, location, and order. 

How long does delivery take? 

Delivery time depends on seller preparation and courier availability. Estimated timelines are shown where available. 

What delivery options are available? 

Standard Delivery and, where available, Same-Day Delivery. 

Can I schedule a delivery time? 

Not currently. Delivery partners may contact you to coordinate. 

What happens if I miss a delivery? 

Missed deliveries may lead to re-delivery attempts, additional fees, or order cancellation. 

What if my order is delayed? 

Delays may occur due to operational or external factors. Delivery times are not guaranteed. 

What if my order is marked as delivered but I didn’t receive it? 

Contact support immediately. We will investigate based on delivery records. 

5. RETURNS, EXCHANGES & REFUNDS 

Can I return or exchange an item? 

Returns and exchanges are allowed only for eligible items and must follow the Return & Exchange Policy. 

How do I request a return or exchange? 

Submit a request through the Platform within the specified timeframe. 

Can I return an item for change of mind? 

No, unless the seller explicitly allows it. 

Can I exchange an item? 

Yes, subject to product availability and seller approval. 

Who pays for return delivery? 

Seller fault → Seller pays 
Other cases → Buyer may pay 

How are refunds issued? 

Refunds are usually issued as Weebe Wallet Credit, unless required otherwise by law. 

How long does a refund take? 

Refund time depends on inspection, seller confirmation, and processing. 

Are delivery fees refundable? 

No, unless required by law. 

6. WEEBE WALLET 

What is the WEEBE Wallet? 

The WEEBE Wallet stores refunds and credits for use on the platform. It is not cash and cannot be withdrawn or transferred. 

Can I withdraw Wallet credit as cash? 

No. Wallet credit can only be used for purchases on WEEBE. 

Does Wallet credit have value outside the platform? 

No. Wallet credit is valid only on WEEBE and does not represent stored funds or a deposit account. 

Does Wallet credit expire? 

Yes. Wallet credit typically expires within 12 months unless stated otherwise. 

7. WEEBE REWARDS 

What is WEEBE Rewards? 

WEEBE Rewards is a loyalty program where buyers earn points from eligible purchases and activities. 

How do I earn and use points? 

Points can be earned through purchases and promotions, and converted into Wallet Credit for future orders. 

Can rewards or Wallet credits be reversed? 

Yes. Points and Wallet credits may be adjusted or reversed in cases of refunds, disputes, or misuse. 

Where can I find full details? 

Full details are available on the Rewards page and in the Loyalty & Rewards Policy. 

8. PRODUCT AUTHENTICITY & QUALITY 

Are products authentic? 

Sellers are responsible for product authenticity and compliance. WEEBE may remove non-compliant or suspicious listings. 

9. ACCOUNT, SECURITY & PRIVACY 

Do I need an account to shop? 

Yes. An account is required to place orders and access your order history. 

Is my information secure? 

Yes. Your information is handled in accordance with the Privacy Policy. 

Can WEEBE contact me? 

Yes. We may contact you via email, SMS, WhatsApp, or platform notifications. 

Can my account be restricted? 

Yes. Accounts may be restricted due to misuse, fraud, excessive returns, or policy violations. 

How do I reset my password? 

Use the Forgot Password option on the login page and follow the instructions. 

10. PLATFORM RIGHTS & DISCLAIMERS 

Does WEEBE have the right to take action? 

Yes. WEEBE may cancel orders, restrict accounts, remove content, or take necessary action to protect the platform and its users. 

Is WEEBE part of the transaction? 

No. WEEBE facilitates transactions but is not a party to the agreement between buyer and seller. 

Who is responsible for disputes? 

Disputes are handled between the buyer and seller. WEEBE may assist where appropriate. 

11. SUPPORT & CONTACT 

How do I contact WEEBE support? 

You can reach us through the following channels: 
 
Customer Support: support@weebe.co 
WhatsApp: As available on the platform 
Legal / Terms: legal@elevatedigtl.com